Still can’t scan multiple pages into one file. See your browser’s documentation for specific instructions. Please verify your product is powered on and connected, then try again in a few minutes. That’s what I did. Please let me know how this goes! Scan disappeared from the HP utility but I could still scan through Preview, but now the scan option in Preview is also grayed. Select an operating system and version to see available software for this product.

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Once I have this information I should be able to help you better. Truth is the scan function disappeared during an earlier OS update but I never worried about it. Disassembly is super easy with this unit, you only need a paper-clip and a T bit screwdriver to go as far as where we need to go today.

This extra step just turns the Uninstaller into a Scrubber that ensures all HP software is removed. After all these scannner done, please restart your Mac and proceed to reinstall, your software should then be back to normal.

Solved: Scanning multiple pages with HP and OS – HP Support Community –

I’m going in circles between Apple and HP! Due to the limited room we will have to use Q-Tips or any cotton swap to get into there. Drivers may be in development so scanner check back at a later date or visit the product homepage.


Please verify your product is powered on and connected, then try again in a few minutes. This tool applies to Microsoft Windows PC’s only. HP encountered an scahner while trying to scan your product.

HP Compaq Pro Small Form Factor PC – Driver Downloads | HP® Customer Support

scnaner I suspect that like most, I blindly follow the ‘newest is the best’ notion of software updating. The picture above is the problem that ph6300 about a year back but is getting progressively worse as time goes by. Message 6 of Solution and Diagnostic Data Collection.

This page requires Javascript. Javascript is disabled in this browser. Modify your browser’s settings to allow Javascript to execute. Lift the protective cover straight up and out of its notches to expose the rear T screws.

You may need to reinstall the application.

HP ScanJet 6300c FlatBed Scanner – Disassembly and repair.

I figured out how to uninstall the HP software, so to start with a clean slate I uninstalled whatever software was scanher the printer, and reinstalled the drivers for OS Now I don’t even get np6300 option to scan!


Removing lid and T screws. It’s three years old anyway. This could take up to 3 minutes, depending on your computer and connection speed. The Virtual Agent is currently unavailable. Not sure which drivers to choose? The Virtual Agent is currently unavailable. Another issue that happens is the backlights will give out from age and stress.

Drivers may be in development so please check back at a later date or visit the product homepage. Forgot to mention that it would probably be a good time to clean the glass as well. Please try again shortly. Clean the underside of the glass while you have the cover off.

The automatic brightness if even working again as well within the 3rd party scanner program. I was able to find a screenshot of what we need to be looking for.