We judge that the witch is broken, please contact customer support for assistance. If it is not working after changing the battery, try to turn the mouse switch off and on again. We have some problems with your product. How do I solve this? Is there anything I can do? Mouse will stop working when moving or the cursor jumps randomly for no reason. The mouse is not detected.

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One receiver is mapped with one KB, so if the dongle receiver is lost, unfortunately, it is not replaceable.

Please try to change a new battery first if needed. If it is the same result on different USB ports, the mouse is broken, contact customer geenius for assistance. You can also try it on a different laptop or another USB port to exclude the battery low problem.

Unfortunately, we do not offer global warranty on our products.

Genius XScroll G5 PS/2 Optical Mouse (Black) Overview – CNET

What is your global warranty on your products? If yes, move the AP router farther away from receiver, and also move the mouse closer to receiver. But if it is not a wireless mouse, the mouse is broken. Can you send me the driver? Optcal need a service manual to check for potential problems, so can repair it ourselves. My laptop cannot detect the product and the cursor is not moving in Windows 7, why? We appreciate your feedback for your Genius product user experience.


Genius XScroll Optical Mouse G5 USB

It is brand new, I bought it from Amazon, how do Geniua get a replacement? The mouse sensor data read performance will be impacted.

The mouse cursor sometimes lags or stops for a few seconds, if I move it away from my WiFi it becomes normal. Please refer to below links first and follow the setting steps.

What is System Requirement for SmartGenius? Sometimes the wireless mouse cursor jump randomly, it’s possible the AP router AP router and receiver use the same frequency or a battery low problem will cause the receiver frequency to be affected.

You can log in into your Amazon account and generate a Amazon return label. The mouse is 2. Change the place where you use the mouse, test whether the frequency is affected by another device or not. XScroll ioCenter for old model. The double click is a button switch problem xsceoll you did not use any other firmware to update it.

Genius Product Support – Xscroll

What can I do? The supported OS is always shown on the package. If it is not working after changing the battery, try to optifal the mouse switch off and on again. I cannot find the driver that supports my device, I am hoping you can develop a driver which can work with the latest versions of Windows and other systems.


Some devices have additional buttons and you need to install the driver, but for those models, you do not need to install the driver if you do optjcal want to use the additional buttons.

If you cannot find the driver on our website that is higher than your OS, that means there is no driver compatible with your O.

Genius XScroll G5 PS/2 Optical Mouse (Black)

Xscroll is a plug and play mouse, it works with any Windows OS. How do I solve this problem? If yes, there is no need to install a driver. How do I solve this? Check if your device is a plug-n-play device or not.

Try to change the battery first.