Please start certificate propagation service and check. This computer must have the authority to issue smart card certificates for users, and it must be a member of the domain you are issuing certificates for. It will then ask where you want to save the file. Start , Search programs and files in Windows 7, 8. Select the default choices. Did you make any hardware or software changes to your computer prior to the issue?

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Hello Long, Thank you for posting your question on Microsoft community. Ratandeep Replied on March 26, Verify SmartCard Service started.

DoD Certificates Step 4: There is no firmware update for a V2 reader because it is already updated. If you don’t see it, you can also click Start, In the Start Search line type in: Select the triangle next to Smart Card Readers.

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Close all programs, restart your computer. The firmware update “should” fix the following problems: It will NOT work in virtual Windows examples: Did this solve your problem?


To Verify whether your driver did or did not install, follow these instructions: I would suggest you to try following methods and check if it helps.

Smart Card Reader cannot perform this requested operation

ErichHB Replied on June 7, WinZip- Use the Extract button. Hit OK, then select Extract lower right corner of this window.

Select the default choices. It will give you a message. Select Browse, then desktop or wherever you made the folder.

Card reader is not recognized. Most of the time, the New hardware wizard will install the CAC reader automatically, negating the need for you to install the driver manually. Select the folder if using the firmware update driver below, stop at the driver folder, do not ‘dig’ down to AND or Intel folders and then OK.

Updating a CAC Driver. In command prompt, type the following command and press Enter. This issue may occur either if the smart card reader driver does not correctly start certificate propagation service or smart card driver is not installed or up to date. I was able to log sctivclient a week ago and now I’m getting this error.


It will ask you where you want to save the extracted files to, I recommend your desktop. Click System, select Device Manager smmart upper left corner of the screenscroll down to Smart card readers, select the little triangle next to it to open it up.

Smart Card HID with ActivClient

Saturday, 20 January I appreciate you for providing details about the issue. It will prompt catd for a name for the folder type in CAC Driver.

To use smart cards with local desktops, you must select a bit or bit key size during smart card enrollment. Firmware Update for SCR To install certificates on a smart card, you must set up a computer to act as an enrollment station.